Get in touch
Every question has an address that reaches the person who answers it. Pick the one that fits and it lands in the right hands the first time.
Where to write
Each channel says what it is for. A question sent to the right one is answered sooner than the same question sent to all of them.
- API and product supportKeys, limits, errors, SDKs and the MCP server. Include the request ID from the response if you have one.support@gunspec.io
- Account and billingPlans, invoices, payment and your account, from the console, where your details are already attached.app.gunspec.io/support
- A figure that is wrongReport it from the record's own page. It is checked against its source by a person and corrected on the record.Report from the firearm's page
- SecurityA vulnerability in the API, the website or the SDKs. The disclosure policy says what is in scope and how to report it.gunspec.io/vulnerability-disclosure
- CopyrightA notice under the DMCA or its equivalent, for an image or text you hold the rights to.dmca@buungroup.com
- Content removalA request to remove or correct something about you or your company that is not a copyright matter.gunspec.io/content-removal
- LegalContracts, data processing, subpoenas and anything else for the company rather than the product.legal@buungroup.com
The company
GunSpec is built and run by an Australian company, which owns the catalogue and the API and takes the payments. There is no reseller between you and us.
- Legal name
- Buun Group Pty Ltd
- ABN
- 75 687 193 675
- Registered office
- Spring Mountain, QLD 4300, Australia
- Parent company
- buungroup.com
- support@gunspec.io
Elsewhere
Where GunSpec talks in public: the community, the open SDK code and the updates.
Common questions
What people usually write in about, answered here first.
Contact
How do I report a wrong figure?
Open the firearm's page and use the report on the figure. A person checks it against the record's sources and corrects the record; nothing automated writes to the catalogue.
Read moreWhere do I get help with my account or a bill?
From the support page in your console, which sends your account details with the question. You can also write to support@gunspec.io.
How do I report a security issue?
Follow the vulnerability disclosure policy, which says what is in scope, how to report it and what to expect in return.
Read moreWhere do I send a copyright notice?
To dmca@buungroup.com. The DMCA page lists what a notice needs to include so it can be acted on.
Read moreWho runs GunSpec?
Buun Group Pty Ltd, an Australian company, which builds and operates the catalogue and the API.
Read more